Conflict within the workplace is inevitable, particularly within a demanding and unique organizational environment. Yet many are at a loss when trying to manage conflict simply because they haven’t been trained in conflict resolution. Within this highly-interactive course tailored specifically for working professionals, students will gain a clear understanding of conflict, as well as be able to identify their own conflict patterns. Students will be trained to manage disputes positively rather than responding to them on an emotional level. Practical strategies will be presented addressing conflict management, dealing with difficult behavior, and developing trust to minimize potential future conflict. Students will apply their knowledge and be able to achieve tangible results by the end of this impactful class. Special attention will be given to mediation techniques for leaders. The end results: better work environment, stronger business results, and greater team performance.

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills.

Effective project team leadership is critical to the overall success of a project or initiative. A successful project manager needs to lead teams through all stages and processes of the project regardless of the development life cycle. This is recognized by PMI® as leadership is the second core competency of the PMI Talent Triangle®. According to PMI®, the leadership competency includes coaching and mentoring, influencing, team building and brainstorming, interpersonal skills and negotiation. Problem-solving and conflict management also fall under the umbrella of leadership abilities. In this course, students learn to lead teams to successfully complete projects, inspiring and motivating individuals to stay the course.