Hardware Fundamentals
Personal Computer Components
Storage Devices
Mobile Digital Devices
Connection Interfaces
Operating System Fundamentals
PC and Mobile Operating Systems
PC Operating System Tools and Utilities
Networking and Security Fundamentals
Network Types
Network Components
Common Network Services
Cloud Concepts
Security Fundamentals
Safety and Operational Procedures
Basic Maintenance Tools and Techniques
Personal and Electrical Safety
Environmental Safety and Materials Handling
Professionalism and Communication
Organizational Policies and Procedures
Troubleshooting Theory
Supporting Display Devices
Install Display Devices
Configure Display Devices
Troubleshoot Video and Display Devices
Installing and Configuring Peripheral Components
Install and Configure Input Devices
Install and Configure Output Devices
Install and Configure Input/Output Devices
Install and Configure Expansion Cards
Managing System Components
Identify Motherboard Components and Features
Install and Configure CPUs and Cooling Systems
Install Power Supplies
Troubleshoot System Components
Managing Data Storage
Identify RAM Types and Features
Troubleshoot RAM Issues
Install and Configure Storage Devices
Configure the System Firmware
Troubleshoot Hard Drives and RAID Arrays
Installing and Configuring Microsoft Windows
Implement Client-Side Virtualization
Install Microsoft Windows
Use Microsoft Windows
Configure Microsoft Windows
Upgrade Microsoft Windows
Optimizing and Maintaining Microsoft Windows
Optimize Microsoft Windows
Back Up and Restore System Data
Perform Disk Maintenance
Update Software
Working With Other Operating Systems
The OS X Operating System
The Linux Operating System
Customized Client Environments
Types of Common Business Clients
Custom Client Environments
Networking Technologies
TCP/IP Properties and Characteristics
TCP/IP
Internet Connections
Ports and Protocols
Networking Tools
Installing and Configuring Networking Capabilities
Configure Basic Windows Networking
Configure Network Perimeters
Using Windows Networking Features
Install and Configure SOHO Networks
Supporting Mobile Digital Devices
Install and Configure Exterior Laptop Components
Install and Configure Interior Laptop Components
Other Mobile Devices
Mobile Device Accessories and Ports
Mobile Device Connectivity
Mobile Device Synchronization
Troubleshoot Mobile Device Hardware
Supporting Printers and Multifunction Devices
Printer and Multifunction Technologies
Install and Configure Printers
Maintain Printers
Troubleshoot Printers
Security Threats, Vulnerabilities, and Controls
Common Security Threats and Vulnerabilities
General Security Controls
Mobile Security Controls
Data Destruction and Disposal Methods
Implementing Security Controls
Secure Operating Systems
Secure Workstations
Secure SOHO Networks
Secure Mobile Devices
Troubleshooting System-Wide Issues
Troubleshoot PC Operating Systems
Troubleshoot Mobile Device Operating Systems and Applications
Troubleshoot Wired and Wireless Networks
Troubleshoot Common Security Issues