Course Description
Conflict within the workplace is inevitable, particularly within a demanding and unique organizational environment. Yet many are at a loss when trying to manage conflict simply because they haven’t been trained in conflict resolution. Within this highly-interactive course tailored specifically for working professionals, students will gain a clear understanding of conflict, as well as be able to identify their own conflict patterns. Students will be trained to manage disputes positively rather than responding to them on an emotional level. Practical strategies will be presented addressing conflict management, dealing with difficult behavior, and developing trust to minimize potential future conflict. Students will apply their knowledge and be able to achieve tangible results by the end of this impactful class. Special attention will be given to mediation techniques for leaders. The end results: better work environment, stronger business results, and greater team performance.
Keeping Conflict Constructive Dec 2025Keeping Conflict Constructive
Understanding Conflict “myth” vs. “truth”Recognizing Conflict Pros and Cons
Recognizing Conflict Pros and Cons
Choosing Successful Conflict OutcomesYour Conflict Resolution Style PreferencesConflict Style Application
Your Conflict Resolution Style Preferences
Conflict Style Application
Facilitating Conflict - Creating Healthy Debates vs. Dysfunctional Arguments
Leveraging the Power of Listening
Powerful Listening Techniques
Conflict and its Resolution
Understand what conflict is and how it escalates
Be able to recognize the five most common conflict resolution styles, what your most natural style is, and when to apply specific conflict strategies
Increase positive interactions, through active listening
Develop effective techniques for facilitating conflict resolution
Strengthen team member trust and morale
Become more confident of your ability to handle conflicts
Night
$49500
- Date
- Days of the Week
- Time
- Duration
- Hours/CEUs
- Jan 20 - Jan 22, 2026
- Tue,Thu
- 5:30 PM - 8:30 PM (CST)
- 2 Nights
- 6 hours / 0.6 CEUs
Night
$49500
- Date
- Days of the Week
- Time
- Duration
- Hours/CEUs
- Feb 23 - Feb 25, 2026
- Mon,Wed
- 5:30 PM - 8:30 PM (CST)
- 2 Nights
- 6 hours / 0.6 CEUs
Night
$49500
- Date
- Days of the Week
- Time
- Duration
- Hours/CEUs
- Jul 21 - Jul 23, 2026
- Tue,Thu
- 5:30 PM - 8:30 PM (CST)
- 2 Nights
- 6 hours / 0.6 CEUs
Night
$49500
- Date
- Days of the Week
- Time
- Duration
- Hours/CEUs
- Oct 12 - Oct 14, 2026
- Mon,Wed
- 5:30 PM - 8:30 PM (CST)
- 2 Nights
- 6 hours / 0.6 CEUs
Night
$49500
- Date
- Days of the Week
- Time
- Duration
- Hours/CEUs
- Nov 09 - Nov 11, 2026
- Mon,Wed
- 5:30 PM - 8:30 PM (CST)
- 2 Nights
- 6 hours / 0.6 CEUs
Night
$49500
- Date
- Days of the Week
- Time
- Duration
- Hours/CEUs
- Nov 30 - Dec 02, 2026
- Mon,Wed
- 5:30 PM - 8:30 PM (CST)
- 2 Nights
- 6 hours / 0.6 CEUs
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